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Key Holder

2 months ago

Burnaby, British Columbia, Canada MAC Full time
3rd Key - Part Time - MAC Metropolis FSS

Job Summary

We are seeking a highly motivated and experienced Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. As a Key Holder, you will be responsible for leading by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales targets. You will also be responsible for carrying out essential start and end of day cash reconciliation, as well as opening and closing the store on a rotational basis. If you are an ambitious and self-motivated individual with previous retail experience, looking for your first supervisory role, then this is the perfect opportunity for you to develop your skills and advance your career with a leading beauty company.

Key Responsibilities
  • Provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets
  • Lead by example, modeling the behaviors that the sales team needs to demonstrate
  • Carry out essential start and end of day cash reconciliation
  • Open and close the store on a rotational basis
  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store
  • Develop and implement strategies to improve sales and customer service performance
  • Recruit, train, and develop sales team members to achieve sales and customer service targets

Requirements
  • Proven retail experience, preferably within the cosmetics industry
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience, including cash reconciliation and opening and closing the store
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software

What We Offer
  • Competitive hourly rate, ranging from $18.85 to $28.30, depending on qualifications, skills, and experience
  • A variety of benefits, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time
  • Opportunities for career advancement and professional development