Policy Coordinator

2 weeks ago

Calgary, Alberta, Canada City of Calgary Full time

As a Policy Coordinator on the Policy, Engagement and Analysis team within Emergency Management & Community Safety (EMCS), you will be responsible for managing the policy/standard operating procedures (SOP) creation and publication process. This includes providing technical writing expertise, managing the policy software, educating users in their use of the policy software, and measuring adherence to policy review schedules and readership.

Key responsibilities include:

  • Providing support to responsible parties, ensuring policies and SOPs are reviewed and processed within the prescribed review period cycle.
  • Ensuring that short-term operation advisories containing new or revised operational procedures are embodied within relevant SOPs in a timely manner.
  • Auditing and reviewing policy development workflow, ensuring timely review, approval, and publication, and ensuring links to reference documents and resource material are maintained.
  • Coordinating questions, feedback, and responses to comments, recommending changes considering the impact on related policies and procedures.
  • Ensuring that outdated policies and SOPs are archived according to City of Calgary and Calgary 911 records management standards.
  • Ensuring that all policies and procedures are written according to an established standard and style and are supplemented by the use of tables and graphics.

Qualifications include:

  • A completed 2-year diploma in Business Administration, Communications, or a related field and at least 3 years of related experience, or
  • A degree in Business Administration, Communications, or a related field and at least 1 year of related experience.
  • A certificate and/or experience with Records/Knowledge Management and previous experience with policy management software will be considered an asset.
  • Strong communication skills, time management, and organizational skills with a high attention to detail.
  • The ability to work effectively in a team environment and build positive working relationships.

The City of Calgary is committed to fostering a respectful, inclusive, and equitable workplace that is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism, and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

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