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Technical Infrastructure Analyst
2 months ago
At General Dynamics Mission Systems–Canada, we are dedicated to cultivating careers and establishing a workplace that thrives on diversity. Our mission is to value and contribute to our collective strength through the unique perspectives of our employees.
We are currently hiring for a Junior Technical Infrastructure Analyst, Desktop Support for our Calgary team. The primary duties of this role include:
Key Responsibilities:- Support the Service Desk/Call Centre, including tasks such as PC imaging, preparation of retired IT assets for destruction, recycling, IT asset tracking, storage, verification, reconciliation, report running, conference room IT asset verification, and other related tasks.
- Perform a variety of professional, technical, and analytical duties in the operation of the enterprise, client/server environment.
- Provide day-to-day support and customer interaction for break-fix and troubleshooting issues, including proactive maintenance for applications and services.
- Support the design, analysis, plans, and implementation of IT projects, including considerations for data storage, virtualization, collaboration, applications, networks, and operating systems, security, and support processes.
The ideal candidate will have a College Diploma in computer science or a related computer systems diploma and 1-2 years of Service desk or desktop IT support experience. Additionally, the candidate should have good technical knowledge in one or more of the following areas: Microsoft Windows based Desktop applications, Microsoft SCCM and Microsoft Server Editions, IT Ticketing system and Scripting languages, Multi-function Printers and Video Conferencing Applications. The candidate must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident is also required.
We offer a Flexible Working Environment, Personalized Career Development, and a range of benefits, including health, dental, and pension plans. We are an equal opportunities employer and welcome applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities.
