Data Business Development Specialist
2 days ago
We are seeking a skilled Data Business Development Specialist to join our team at Expeditors International. As a key member of our organization, you will be responsible for driving revenue growth and delivering exceptional customer service.
Job Responsibilities- Dedicate yourself to the success of Expeditors' and the customer by using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.
- Foster product & GEO diversification by owning, being accountable for, and managing your sales pipeline to ensure you deliver revenue growth for Expeditors.
- Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value-added services. Create a network diagram to support you on this endeavor.
- Promote value-added solutions based on Expeditors' service offerings and technology.
- Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
- Ensure global visibility and collaboration across Expeditors' network (strategic updates, KPIs, service deliverables, and initiatives).
- Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting, your efforts.
- Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPIs.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
- Document all meetings, opportunities, and any other customer-related information in CRM; and ensure data is accurate and consistent at all times.
Account Managers are responsible to meet regularly with their CRDM/DM to ensure they are on track with meeting AM expectations. Preparation for these meetings includes the following:
- ERS (Expeditors Revenue Summary) for all key customers
To be successful in this role, you should possess:
- A university degree or equivalent business qualifications
- A minimum of 3 years' experience in Expeditors' or a related industry
- In-depth knowledge of Expeditors' products and services
- Proficiency in MS Office and CRM software
- The ability to communicate effectively with both management and staff
- Strong presentation and analytical skills
- Proven problem-solving and interpersonal skills
- Charisma and the ability to build relationships
- Bilingualism in French is highly desirable
As a valued member of our team, you can expect:
- An estimated annual salary of $85,000-$110,000
- A comprehensive benefits package, including paid vacation time, holidays, sick leave, health insurance, life insurance, RRSP retirement savings plan, employee stock purchase plan, and training and personnel development programs
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