Hotel Front Desk Associate

3 weeks ago


Nimpo Lake, Canada Nimpo Lake Resort Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Nimpo Lake Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Assist guests with special needs, such as mobility or language requirements.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient room management.
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management.
  • Clerical duties, such as faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and courteous communication.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality environment is an asset.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional guest service.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Basic computer skills, including proficiency in hotel management software.
What We Offer:
  • A competitive hourly rate.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A chance to work with a diverse team of professionals, dedicated to providing exceptional guest service.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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