Hotel Front Desk Associate

3 weeks ago


Nimpo Lake, Canada Nimpo Lake Resort Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Nimpo Lake Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account special requests and preferences
  • Take, cancel, and change room reservations as needed
  • Provide information on hotel facilities and services, including dining options, recreational activities, and local attractions
  • Assist guests with special needs, such as mobility or dietary requirements
  • Answer telephone calls and relay messages to guests and staff
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and up-to-date information
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols
  • Clerical duties, such as faxing, filing, and photocopying
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic computer skills and familiarity with hotel management systems
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel services and amenities


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