Regional People Leader

1 week ago

Toronto, Ontario, Canada SSP Group Full time

Role Summary:

As a Regional People Leader at SSP Canada, you will play a pivotal role in shaping people processes and delivering exceptional HR leadership across our airport locations in Canada.

Key Responsibilities:

  • Act as the primary HR contact for all airport locations, providing expert guidance on employee relations, labor relations, and union activities.
  • Manage and resolve complex labor issues, including grievances, mediations, and arbitrations, while ensuring compliance with collective bargaining agreements and employment laws.
  • Collaborate with senior operations management to align people strategies with business goals, driving operational excellence and fostering a positive employee culture.
  • Lead the execution of HR initiatives across 6 airport locations, supporting recruitment, performance management, compensation, and employee development to ensure consistent success.
  • Monitor and analyze HR data, such as turnover, employee engagement, and workforce trends, to proactively identify areas of improvement and implement strategic solutions.
  • Ensure legal and policy compliance, advising on necessary adjustments to ensure compliance across all locations.
  • Lead HR programs that support talent development, succession planning, and organizational effectiveness, ensuring that each location meets its business objectives.
  • Partner with managers to deliver training programs that address local needs and support strategic company objectives.
  • Develop a communication cadence with internal and external stakeholders, including union representatives and corporate teams, to ensure alignment on HR initiatives and goals.
  • Maintain high standards for employee records, performance appraisals, and HR reporting, ensuring accuracy and alignment with company policies.

Requirements:

  • Bachelor's degree in human resources or a related field.
  • Minimum 8 years of progressive HR experience, preferably in hospitality, food service, or airport industries, with in-depth knowledge of Canadian labor and employment laws.
  • Proven experience in managing union-related activities, including grievances, mediations, and collective bargaining.
  • Ability to handle complex employee issues and foster a positive, engaging workplace.
  • Experience as an HR Business Partner, or related title, supporting 8 or more locations, preferably in a fast-paced environment like hospitality or airport dining.
  • CHRP designation (or Human Resources Degree) or HRPA member preferred, but not required.
  • Must be able to travel and train for the first 6 months of employment to build relationships and understand the daily operations of our units.
  • Candidate resides within Vancouver, Calgary, or Edmonton preferred.

About SSP:

SSP is a global leader in travel dining, and we are committed to engaging all our people, so they feel valued and motivated. We champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination, and we positively impact our communities.

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