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Hotel Front Desk Associate

2 months ago

Lethbridge, Alberta, Canada 1727540 alberta ltd Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Associate at 1727540 Alberta Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Reservations Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Guest Services: Provide information on hotel facilities and services, offer recommendations on local attractions, and assist guests with special needs.
  • Payment and Billing: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone calls and relay messages, and assist with general administrative tasks.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 7 months to less than 1 year of experience in a related field or equivalent experience.
  • Language: Fluency in English is required.
  • Work Hours: 40 hours per week, with a permanent work term.