Concierge/ Valet Desk Agent
4 months ago
**POSITION: VALET DESK AGENT (full time POSITION)**
**DEPARTMENT**:FRONT OFFICE
**REPORTING TO**:Front Office Manager
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Respond to internal and external guest requests and concerns in a personal, prompt and courteous manner, in person and/or on the telephone.
- Responsible for maintaining high and consistent level of Guest Services.
- Acknowledge guest compliments and complaints and ensure that the guest’s needs are met.
- Ensure the smooth and efficient provision of valet services, through the coordination of valet attendants and vehicle tagging procedures.
- Coordinate the flow of the entire valet department which includes, but not limited to, retrieval of guest’s vehicles, booking of the airport limousine service, and when a bellman is not present, retrieving guest’s luggage
- Responsible for maintaining the cleanliness of the valet desk area
- Ensure the valet team is working effectively
- Ensure the valet team has professional appearance
**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:
- Excellent customer service skills.
- Attention to detail
- Excellent communication & Organizational skills
- Ability to problem solve
- Ability to comply with insurance
- Provide a Drivers Abstract
**RATE**: $ 25.68 (starting wage) $26.68 (after probation).
**HOURS**: Must be available to work mornings, afternoons, evenings and weekends
**Job Types**: Full-time, Part-time
Pay: $25.68-$26.68 per hour
Expected hours: 32 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Work Location: In person
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