MMS Documentation Specialist

1 month ago


Oakville, Ontario, Canada Randstad Canada Full time
{"title": "MMS Documentation Clerk", "description": "Job Summary

We are seeking a highly skilled MMS Documentation Clerk to join our team at Randstad Canada. As a key member of our team, you will be responsible for providing exceptional customer service and supporting clients with high-volume inbound calls and requests for service.

Responsibilities
  • Provide support to clients by handling high-volume inbound calls and requests for service in a friendly and professional manner.
  • Create Solicitor profiles and verify client status with the Law Society regulations.
  • Correspond with banks and lawyers regarding pending documents for files.
  • Support clients with escalation and general inquiries.
  • Complete post-closing follow-ups within internal guidelines and elevate any backlogs by the end of the day.
  • Update MOTION with file notes for all deals where follow-up was performed.
  • Monitor the follow-up mailbox and process confirmations and post follow-up documentation.
  • Assist with incoming mail and final documentation when required.
Requirements
  • Bilingual (French) is an asset.
  • Exceptional customer service skills.
  • Experience working in a call center.
  • Experience working in a law firm or bank is an asset.
  • Knowledge of the real estate industry.
  • Strong communication skills.
  • Ability to multitask.
  • Team player with a strong attention to detail.
About Randstad Canada

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodations during the interview process, please contact us at accessibility@randstad.ca.

", "lang_code": "en"}
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