Senior Customer Success Operations Specialist
1 month ago
We are seeking a highly skilled Senior Customer Success Operations Specialist to join our team at CLIO. As a key operational business partner for the Customer Enablement organization, you will work closely with the leadership team on strategic programs and projects, ensuring their day-to-day operational needs are met.
Key Responsibilities:- Partner with the leadership team to design and implement effective solutions for the Customer Enablement organization across programs, processes, playbooks, systems, and data/analytics.
- Drive the planning and execution of strategic initiatives, programs, and projects in support of the Customer Enablement organization's annual goals and quarterly OKRs.
- Develop and maintain expertise on the Customer Enablement organization's metrics, data, processes, and procedures, and identify opportunities for improvement.
- Design and launch key initiatives, programs, and processes that drive internal efficiencies, uplevel the effectiveness of our Customer Enablement team, and deliver greater value to our customers.
- Collaborate with the GTM Systems team to optimize our Customer Enablement organization's tech stack, making recommendations and implementing enhancements on a continuous basis.
- Drive cross-functional initiatives for the Customer Enablement organization, in partnership with peers in the Customer Success Operations team and the Revenue Operations team.
- 5+ years of experience in Customer Success Operations, Revenue Operations, and/or Customer Success Leadership at software companies.
- Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, including Customer Success Management, Customer Support, Education, and Professional Services teams.
- Excellent organization and time management skills, with experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues.
- Data-driven and analytical, able to use data to measure the business impact of your work.
- Excellent verbal and written communication skills, with the ability to communicate with stakeholders of all levels, including executives and cross-functional teams.
- Strong ability to work both independently and in teams to deliver successful outcomes.
- Experience as either a power user or technical admin of a Customer Success Platform (e.g. Gainsight, ChurnZero).
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
- Hybrid work environment, with an expectation for local CLIO employees to be in office at least once per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit.
- RRSP matching and RESP contribution.
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
-
Customer Success Specialist
2 months ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Senior Customer Success Operations Specialist
3 weeks ago
Toronto, Ontario, Canada CLIO Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team at Clio. As a key member of our team, you will be responsible for designing, implementing, and measuring strategic programs, initiatives, and processes that enable our Customer Success team to deliver exceptional value to our...
-
Senior Customer Success Operations Specialist
3 weeks ago
Toronto, Ontario, Canada CLIO Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team at Clio. As a key member of our team, you will be responsible for designing, implementing, and measuring strategic programs, initiatives, and processes that enable our Customer Success team to deliver exceptional value to our...
-
Toronto, Ontario, Canada Beame Full timeAbout Be@me Medical Technology Limited:We are a rapidly expanding digital healthcare startup revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. Our innovative orthodontic solutions help customers live healthy and confident lives. With our international team of medical professionals and...
-
Building Operations Specialist
1 month ago
Toronto, Ontario, Canada ONxpress Operations Inc. Full timeBuilding Operations Specialist We are seeking a skilled Building Operations Specialist to join our team at ONxpress Operations Inc. The ideal candidate will have a strong background in building operations and maintenance, with a focus on ensuring the smooth operation of our facilities. Responsibilities: * Oversee the daily operations of our buildings,...
-
Building Operations Specialist
1 month ago
Toronto, Ontario, Canada ONxpress Operations Inc. Full timeBuilding Operations Specialist We are seeking a skilled Building Operations Specialist to join our team at ONxpress Operations Inc. The ideal candidate will have a strong background in building operations and maintenance, with a focus on ensuring the smooth operation of our facilities. Responsibilities: * Oversee the daily operations of our buildings,...
-
Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Goosechase Full timeCustomer Success Specialist role at Goosechase, a SaaS platform empowering creators to engage and educate communities through interactive experiences. We're looking for a Customer Success Specialist to join our team and provide a customer experience that delights our customers and their users. As a key member of our team, you will be responsible for driving...
-
Senior Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...
-
Senior Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...
-
Senior Customer Success Director
2 weeks ago
Toronto, Ontario, Canada FutureFit AI Full timeCustomer Success TeamOur Customer Success Team is built on a foundation of high velocity, high intensity, high trust, high expectations, and high impact. We're a team that lives and leads with bold humility, pursuing a culture of continuous learning and growth.We're looking for a talented individual to join our team as a Senior Customer Success Manager. As a...
-
Senior Customer Success Director
2 weeks ago
Toronto, Ontario, Canada FutureFit AI Full timeCustomer Success TeamOur Customer Success Team is built on a foundation of high velocity, high intensity, high trust, high expectations, and high impact. We're a team that lives and leads with bold humility, pursuing a culture of continuous learning and growth.We're looking for a talented individual to join our team as a Senior Customer Success Manager. As a...
-
Senior Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...
-
Senior Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...
-
Strategic Customer Success Manager
1 month ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Strategic Customer Success Manager
1 month ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Senior Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...
-
Senior Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...
-
Senior Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Citylitics Full timeJob Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic...
-
Customer Success Specialist
4 days ago
Toronto, Ontario, Canada beBee Professionals Full timeCustomer Service Role OverviewWe are seeking a skilled Customer Success Specialist to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service, ensuring customer satisfaction, and building strong relationships with our clients.The ideal candidate will have a minimum of two...
-
Customer Success Enablement Specialist
2 weeks ago
Toronto, Ontario, Canada CLIO Full timeJob Title: Customer Success Enablement SpecialistAt Clio, we're seeking a highly skilled Customer Success Enablement Specialist to join our team. As a key member of our Customer Success Enablement team, you will be responsible for developing and implementing enablement programs that support our Customer Success team in achieving their goals.Key...