Senior Customer Success Manager

4 weeks ago

Toronto, Ontario, Canada Citylitics Full time
Job Title: Senior Customer Success Manager

We are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.

Key Responsibilities:
  • Strategic ownership of a customer portfolio, driving growth and retention through proactive engagement and strategic planning.
  • Building and maintaining strong relationships with customers at all levels, from user to executive.
  • Providing exceptional customer support, including best practices and consultation to meet individual customer needs.
  • Influencing Citylitics' strategy and product roadmap through customer feedback and insights.
  • Maintaining a deep understanding of customers' industries, technologies, products, and services.
  • Driving awareness of Citylitics' offerings and value at a macro level, with visibility at the executive level.
  • Maintaining good data hygiene across the Customer Success team's CRM and other relevant tracking systems.
Requirements:
  • 5+ years of B2B Customer Success, Account Management, or Sales experience.
  • Familiarity with SaaS metrics and platforms.
  • Demonstrated experience in owning and leading the development of strategies on assigned accounts.
  • Proven track record in building executive relationships, developing champions, and managing a $2m+ book of business.
  • Strong problem-solving, decision-making, and analytical skills, with the ability to think creatively and be resourceful.
  • Experience with executive-level communication, engagement, and presentation skills.
Benefits:

Citylitics offers a unique opportunity to work with a top Canadian company revolutionizing data intelligence. As a Senior Customer Success Manager, you will be part of a fast-growing team that is passionate about making a positive impact on sustainable public infrastructure. You will have the chance to influence positive change, work with a disruptive solution, and enjoy a collaborative and dynamic work environment.

We believe in providing our team members with the tools and resources they need to succeed. You will have access to Generative AI tools, our full Data Universe, and opportunities for professional growth and development. We are committed to making diversity and inclusivity part of our culture and offer an equal opportunity employer environment.

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