Bilingual Insurance Advisor
4 weeks ago
As a Bilingual Licensed Customer Care Officer, you will play a crucial role in providing exceptional customer service to our clients. You will be responsible for responding to client concerns and escalations in a professional and accurate manner, while delivering a superior client experience.
Key Responsibilities:- Provide a superior client experience by listening and connecting with clients, acting as a trusted advisor in client conversations, and providing relevant insurance advice and solutions based on client needs.
- Handle complex escalations for supported business areas and provide in-the-moment coaching to mitigate future problems and build employee capabilities.
- Identify root causes and actions to prevent similar issues from occurring, and recommend action plans or appropriate solutions to resolve the problem.
- Partner with leaders to build leader, team, and employee capabilities for problem resolution, product, and underwriting knowledge.
- Contribute to the achievement of the centre's overall client survey results, focusing on call quality to differentiate the client experience where it matters most to the client.
- Bilingualism (English and French) is required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Proven experience in Home & Auto Insurance (minimum 2 years preferred).
- Damage Insurance license and OTL license for Ontario are required, along with the ability to obtain provincial licenses in Eastern provinces.
- Proven communication and problem resolution competencies.
- Flexibility to work Monday – Friday between 8:00AM - 8:00PM.
We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. You will work in a dynamic, collaborative, progressive, and high-performing team, with management that supports your work and progression.
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Bilingual Licensed Insurance Advisor
3 weeks ago
Montreal, Quebec, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Bilingual Licensed Insurance Advisor to join our team. As a key member of our sales team, you will be responsible for selling Health & Dental, Travel, and Life Insurance to clients.Key ResponsibilitiesHandling inbound calls from new clients interested in Health & Dental, Travel, and Life...
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Bilingual Licensed Insurance Advisor
4 weeks ago
Montreal, Quebec, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Bilingual Licensed Insurance Advisor to join our team in Quebec. As a key member of our sales team, you will be responsible for selling Health & Dental, Travel, and Life Insurance products to clients across various jurisdictions.Key ResponsibilitiesHandle inbound calls from new clients...
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Bilingual Insurance Advisor
4 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the opportunity?The Insurance Advisor will provide professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for delivering a superior client experience by demonstrating effective problem resolution and root cause analysis for Home & Auto.You will...
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Bilingual Insurance Advisor
3 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the opportunity?The Insurance Advisor will provide professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for delivering a superior client experience by demonstrating effective problem resolution and root cause analysis for Home & Auto.You will...
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Bilingual Insurance Advisor
4 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the opportunity?The Customer Care Officer will provide professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for delivering a superior client experience by demonstrating effective problem resolution and root cause analysis for Home & Auto.You...
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Bilingual Licensed Insurance Advisor
4 weeks ago
Montreal, Quebec, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Bilingual Licensed Insurance Advisor to join our team. As a key member of our sales team, you will be responsible for selling Health & Dental, Travel, and Life Insurance to clients.Key ResponsibilitiesHandling inbound calls from new clients interested in Health & Dental, Travel, and Life...
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Bilingual Insurance Advisor
4 weeks ago
Montreal, Quebec, Canada Manulife Full timeJob DescriptionAs a Bilingual Licensed Insurance Advisor, you will be responsible for selling Health & Dental, Travel, and Life Insurance to clients. You will handle inbound sales calls, make outbound calls, and interact with clients through online channels to provide professional and effective solutions.Key Responsibilities:Handle inbound calls from new...
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Bilingual Insurance Advisor
1 week ago
Montreal, Quebec, Canada Manulife Full timeJob Description: As a Bilingual Insurance Advisor, you will be responsible for selling Health & Dental, Travel, and Life Insurance. Your primary duties will include handling inbound sales calls, making outbound calls, and interacting with clients through online channels. You will need to provide professional, effective advice to clients and handle their...
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Insurance Sales Advisor
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Bilingual Insurance Advisor
4 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada> Full timeJob SummaryThe Customer Care Officer will provide exceptional service to clients, responding to their concerns and escalations in a professional and accurate manner. This role requires effective problem resolution and a commitment to delivering a superior client experience.Key ResponsibilitiesProvide expert advice and solutions to clients, leveraging...
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Insurance Service Advisor
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Financial Advisor
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2 weeks ago
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Bilingual Customer Care Representative
4 weeks ago
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Bilingual Sales Professional
2 weeks ago
Montreal, Quebec, Canada Financière Manuvie Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Bilingual Insurance Advisor to join our sales team. As a Licensed Insurance Advisor, you will be responsible for selling health and dental, travel, and life insurance products to clients.Key Responsibilities:Handling inbound sales calls from new clients interested in insurance...
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Claims Advisor Role for Insurance Industry
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