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Food Service Team Lead

2 months ago


Red Deer, Alberta, Canada Shiso Japanese Restaurant LTD Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Shiso Japanese Restaurant LTD. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including servers, hosts/hostesses, and kitchen personnel.
    • Train staff in job duties, sanitation and safety procedures, and customer service skills.
    • Hire, train, and develop food service staff to ensure a high level of customer satisfaction.
  • Operations Management
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Prepare and submit reports on food service operations, including sales, customer feedback, and staff performance.
    • Monitor and control food costs, labor costs, and inventory levels.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and that their needs are met.
  • Administrative Tasks
    • Prepare and submit reports on food service operations, including sales, customer feedback, and staff performance.
    • Monitor and control food costs, labor costs, and inventory levels.
    Requirements
    • Education
      • Secondary (high) school graduation certificate.
    • Experience
      • 2 years to less than 3 years of experience in a food service management role.
    • Skills
      • Excellent leadership and communication skills.
      • Ability to work in a fast-paced environment and make decisions quickly.
      • Strong problem-solving and analytical skills.
      • Ability to work effectively with staff, customers, and other stakeholders.