Community Liaison Nurse Indigenous Complex Care Coordination Specialist

We are seeking a skilled and compassionate Community Liaison Nurse to join our team in Indigenous Complex Care Coordination. As a key member of our team, you will play a vital role in ensuring the provision of culturally safe and client-centered care for Indigenous clients and healthcare providers.

• Act as a resource for Indigenous clients and healthcare providers to ensure culturally safe and client-centered care.
• Facilitate relationship building between Indigenous communities, PHSA programs and services, and community sites/clinics within the region.
• Provide support and advocacy for clients by facilitating and coordinating access to health care services, addressing cultural/spiritual needs, and networking with Indigenous and non-Indigenous health system and community partners.
• Visit Indigenous patients in BC Women's and BC Children's to validate demographic data, health and/or birth information, and the need for complex care coordination and community services.
• Provide complex care coordination for patients, ensuring the care plan with all necessary information is forwarded to appropriate community health centre/services/agencies, clarifies family expectations, and acts as a patient advocate.
• Communicate with other health care professionals within the hospital setting, and in the patients' community, physicians, nurses, lactation consultants, physiotherapists, FNHA Health Benefits administrators, community health nurses, family physicians, etc., to ensure the best possible care for patients and families after discharge from hospital.
• Act in public relations and advocacy capacity to represent Indigenous Health to medical staff and other service providers, and to community agencies and their staff by maintaining up-to-date knowledge of Indigenous Health.
• Provide consultation to staff for the purpose of enhancing knowledge of Indigenous cultures, contemporary social issues, and health beliefs.
• Participate in committees that integrate Indigenous Health with hospital and community programs by providing input and addressing Indigenous Health.
• Follow linkages to a variety of community programs, Community Health department (Infant, Child and Youth (ICY), Home Care, on and off reserve health providers, and other support services in order to facilitate plan of care for patients.
• Communicate with Indigenous families on how to contact the community health nurse, community breastfeeding clinics, the newborn hotline, and parent/infant drop-in centres.
• Communicate as required with hospital social work as well as Ministry of Child and Family Development (MCFD) to facilitate follow-up care for complex patients.
• Engage in on-going team planning, development, evaluation, and quality improvement activities that facilitate team goal setting, problem-solving, and conflict resolution.
• Participate in education, research, and special projects by collecting documented patient information.
• Work in collaboration with the interdisciplinary team, attend meetings and in-services, review team policies and procedures, and provide input/recommendations to manager and/or other team members regarding efficiencies of processes/procedures in relation to work duties with a view to ensuring streamlined, effective woman and child-centered practices for the Indigenous Complex Care Coordination team.
• Perform other related duties as assigned.

• Current practicing registration with the British Columbia College of Nurses and Midwives (BCCNM).
• Graduate of an approved School of Nursing plus two years recent, related experience in women and/or child-centered practice or an equivalent combination of education and experience.
• Current CPR and NRP certification.
• Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry.

• Comprehensive knowledge of Indigenous history, cultures, communities, cultural interference, social determinants of health, and Indigenous health policy and direction.
• Knowledge and understanding of services and philosophy of public health nursing.
• Ability to know and assess the need for and initiate the use of community services.
• Ability to communicate effectively, both verbally and in writing.
• Ability to counsel complex families.
• Demonstrated ability to provide culturally sensitive nursing services to Indigenous populations.
• Ability to work independently and as a member of a multi-disciplinary team.
• Ability to prioritize and organize work.
• Ability to operate related equipment.
• Demonstrated computer skills.
• Ability to promote and facilitate change, in alignment with Paige's Story and the Truth and Reconciliation Call to Action report.
• Physical ability to perform the duties of the position.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, and Remembering Keegan: A First Nations Case Study.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
• As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political, and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments.

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC's largest employers with province-wide programs, services, and operations – offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.