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Technical Support Analyst
1 month ago
Job Summary:
We are seeking a highly skilled Helpdesk LV 1 to join our team at CB Canada. As a Helpdesk LV 1, you will be responsible for providing technical support to our clients, resolving their IT issues, and ensuring that their systems are running smoothly.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Resolve IT issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track client issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 3+ years of experience in a helpdesk or technical support role
- Strong knowledge of Active Directory, MS Office 365, and PC skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About CB Canada:
CB Canada is a leading provider of IT services and solutions. We are committed to delivering exceptional service to our clients and providing a supportive and inclusive work environment for our employees.