Client Support Ambassador

3 weeks ago


Gatineau, Quebec, Canada BGIS Full time

At BGIS, we are looking for a highly skilled and service-oriented Client Support Ambassador to join our team. As a Lobby Experience Specialist, you will be responsible for providing exceptional customer service to our clients, visitors, and employees in a friendly, knowledgeable, and courteous manner.

Key responsibilities include:

  • Supporting customers, visitors, and employees in a timely and professional manner
  • Providing workplace experience in designated lobby and service areas, including greeting team members, responding to inquiries, and facilitating access to the building
  • Having in-depth knowledge of the workplace, including technology, meeting rooms, multipurpose and shared spaces, amenities, and places of interest
  • Acting as an ambassador for the Workplace Experience Program
  • Responding to incoming calls promptly, professionally, and courteously
  • Maintaining and distributing program-related documentation in support of Experience team onboarding and training

Requirements include:

  • Bilingual French (fluent in both written and verbal communication)
  • College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host, or reception role
  • High level of people skills - service-oriented, customer-focused, and a can-do attitude
  • Strong written and verbal communication skills
  • Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)

We believe that diversity and inclusion are key business drivers, and we are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.


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