Resort Retail Supervisor
1 week ago
Job Summary:
We are seeking a highly motivated and experienced Retail Team Lead to join our team at Resorts of the Canadian Rockies. As a key member of our retail team, you will be responsible for leading a team of sales associates and providing exceptional customer service to our guests.
Key Responsibilities:
- Assist the Retail Manager with training and coaching a successful and enthusiastic team of sales associates.
- Perform monthly inventory counts and provide reporting to the Retail Manager.
- Demonstrate a commitment to exceeding guest expectations on a daily basis.
- Perform all cash handling duties, including opening, cash balancing, coin orders, and closing.
- Merchandise the department displays, ensuring that the most common products are easily accessible for replenishment and customer accessibility.
- Work closely with the Retail Manager to discuss planning, sales promotions, and advertising campaigns.
- Ensure effective inter-departmental communication across the resort.
- Assist with employee performance reviews and any disciplinary discussions.
- Be an advocate for health and safety, ensuring a clean and safe working environment.
- Assist the Retail Manager with any additional duties as assigned.
Requirements:
- Previous retail supervisory experience.
- Inventory management experience.
- Extensive guest service experience, and the ability to exceed working with a diverse range of people.
- Previous cash handling experience, including opening, cash balancing, coin orders, and closing.
- Proficiency in Microsoft Office (Word, Excel, and Outlook) and Point of Sale (POS) applications.
- An engaging and outgoing personality.
- A passion and enthusiasm for mountain culture and the resort environment.
- Ability to work flexible shifts, including weekends and holidays.
What We Offer:
- A staff season's pass for Kicking Horse Mountain Resort.
- Deals available to access other ski resorts.
- A competitive wage with seasonal accident insurance.
- Discounts on food, retail, rental, lesson, hotels, friends & family tickets, and more.
- Ride breaks.
- Pro-deals.
- Staff events.
- An amazing work environment – meet great people who share a passion for the mountain lifestyle.
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