Retail Team Lead
2 days ago
Leadership and Team Management
- Collaborate with the Retail & Rental Manager to develop and implement effective training programs for retail team members.
- Conduct regular inventory counts and provide accurate reporting to the Retail Manager.
- Ensure exceptional guest service and exceed customer expectations through proactive communication and problem-solving.
- Manage cash handling duties, including opening, closing, and balancing cash registers.
- Merchandise department displays to optimize product accessibility and customer experience.
- Work closely with the Retail & Rental Manager to plan sales promotions, advertising campaigns, and inter-departmental communication.
- Assist with employee performance reviews, disciplinary discussions, and health and safety initiatives.
Essential Skills and Experience
- Previous retail supervisory experience with a proven track record of success.
- Inventory management experience with attention to detail and accuracy.
- Extensive guest service experience, with the ability to work with diverse groups and exceed customer expectations.
- Previous cash handling experience, including opening, closing, and balancing cash registers.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Point of Sale (POS) applications.
- Engaging and outgoing personality with a passion for mountain culture and the resort environment.
- Ability to work flexible shifts, including weekends and holidays.
Competitive Benefits and Perks
- A staff season's pass for Kicking Horse Mountain Resort.
- Deals available to access other ski resorts.
- A competitive wage with seasonal accident insurance.
- Discounts on food, retail, rental, lesson, hotels, friends & family tickets, and more.
- Ride breaks.
- Pro-deals.
- Staff events.
- An amazing work environment – meet great people who share a passion for the mountain lifestyle.
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