Customer Service Representative
2 weeks ago
We're a pioneering cruelty-free beauty brand, committed to generating positive economic, social and environmental impact.
Job DescriptionAs a Customer Service Agent, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
Key Responsibilities:
- Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Offer:
- Open availability for evening, weekend, and holiday shifts.
- Training hours for you & your team as needed.
- Ability to make connections with Community Partners to drive local activism.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all.
The Body Shop Limited is an equal opportunity employer.
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