Customer Service Representative

3 days ago

Vaughan, Ontario, Canada Rentokil Initial Full time
Customer Service Representative

Rentokil Initial is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:
  • Answer all incoming calls promptly and professionally
  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems
  • Sell the value of our services and suggest upgrades to service
  • Confirm, schedule and reschedule services for the customer
  • Set sales appointments for new customers as required
  • Answer billing questions and assist in resolving AR disputes
  • Data entry relating to customer job setups, invoicing and credits as needed
  • Perform general office duties as assigned
  • Work as a team with Service, Sales and administrative colleagues
Requirements:
  • Two year diploma or equivalent in prior experience
  • One to Two years' experience in a customer service or call center role
  • Have excellent listening and communication skills
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone
  • Ability to multitask and remain calm while working under pressure in a fast paced environment
  • Self-manage daily tasks and workload
  • Balance customer demands with Service and Sales team requests
  • Must pass pre-employment background screen

Rentokil Initial is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Initial is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

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