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Bilingual Internal Agency Officer, Recoveries
1 month ago
Job Summary
Job Description
What's the Opportunity?
As a key member of the RBC Credit Management and Recoveries team, you will play a vital role in maximizing recoveries after write-off, thereby minimizing the bank's losses. You will work closely with 3rd-party collection agencies to optimize recoveries for the bank.
Key Responsibilities:
- Handle inbound calls from customers, collection agencies, and internal service partners to assist with debt recovery and administration requests.
- Act as the primary national contact for designated agencies on our portfolio.
- Review and approve settlement proposals from our agencies or customers, resolve complaints, and reconcile agency payments.
- Ensure that the Collection Agency adheres to the guidelines set forth in the Service Agreement through our day-to-day operations.
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate.
Requirements:
Must-Have:
- 3+ years of experience in recoveries or debt collection.
- Strong written and verbal communication skills.
- Strong organizational and multi-tasking skills.
- Excellent negotiation and analytical abilities.
- Availability to work shifts within the hours of 9am to 6pm, Monday to Friday.
- Bilingualism (English and French) is required, as you will regularly interact with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-Have:
- Working knowledge of Federal & Provincial Regulations surrounding Student Loans.
- Good understanding of consumer lending products such as: visas, overdrafts, personal & business loans.
- Collection highway experience.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program.
- Leaders who support your development.
- Ability to make a difference and lasting impact.
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Collections Experience, Debts RecoveryAdditional Job Details
Work hours/week:
37.5Employment Type:
Full timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
