Inside Account Manager

1 week ago

Thunder Bay, Ontario, Canada EMCO Corporation Full time

Job Summary

As an Inside Account Manager at EMCO Corporation, you will play a crucial role in driving sales growth and building strong customer relationships. This position requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  • Process sales orders and quotations through customer interactions, primarily over the phone
  • Maintain relationships with established key accounts and ensure their requests are being met
  • Use interpersonal skills to strengthen relationships with existing customers and increase market share
  • Act as a project manager for large projects, keeping detailed records of lead times and communicating updates to customers
  • Prospect and develop new customers using outbound calling campaigns
  • Meet or exceed sales and gross profit targets to increase profit sharing
  • Assist counter sales during peak hours and drive business through face-to-face customer interactions
  • Investigate and resolve customer issues, such as pricing deductions and product returns
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Support the Outside Sales and Counter Teams with customer orders and issues

Requirements

  • College and/or University degree
  • A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and telephone skills
  • Ability to prospect new customers and increase sales with existing accounts
  • Possess a high level of attention to detail and strong organizational abilities
  • Strong written and verbal communication skills to build and maintain strong working relationships
  • Ability to identify customer requirements and provide profitable solutions

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at EMCO Corporation
  • Experience using Trend and Eclipse

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, and a career with a solid, stable company with strong core values.

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