Guest Service Supervisor

6 days ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and maintaining a safe and secure environment for our guests.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless operations
  • Establish work schedules and procedures to optimize productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on key performance indicators
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to support operations
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • 1 to 2 years of experience in a supervisory role, preferably in a casino environment
  • Casino Gaming License
  • Criminal record check
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong attention to detail and organizational skills
  • Ability to work under pressure and maintain a high level of professionalism
What We Offer:
  • Bonus
  • Gratuities

We offer a competitive compensation package and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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