Guest Service Supervisor

5 days ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
  • Establish and maintain work schedules and procedures to ensure efficient operations.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management on guest feedback, service quality, and operational performance.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their requirements are met and exceeded.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 to 2 years of experience in a similar role, preferably in the gaming industry.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong attention to detail and ability to maintain accuracy.
  • Ability to work under pressure and maintain a high level of productivity.
What We Offer:
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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