Customer Experience Professional

1 week ago


Ottawa, Ontario, Canada TD Bank Full time

We are seeking a skilled and enthusiastic Customer Experience Associate to join our team at TD Bank in Ottawa, Ontario, Canada.

About the Role

This is an exciting opportunity to work with customers and help them achieve their financial goals. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • You will process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures and industry regulations.
  • Understand and determine customer needs to recommend solutions specific to those needs.
  • You will respond and resolve customer concerns using standard procedures and escalating non-standard activities as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions.
  • Connect personally with customers to advise them appropriately and clearly on banking solutions.
  • Help build a positive, diverse, and equitable work environment.
  • Assist the team by respecting coworkers and keeping everyone up-to-date on the status of routine activities.
  • Deliver quality customer experiences and recommend operational improvements.
Requirements
  • You should have a High School diploma and/or 1+ years of relevant experience.
  • Strong administration, organizational, planning, and time management skills.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A dynamic communicator with established customer experience skills.
What We Offer

TD Bank offers a competitive salary and benefits package. The estimated annual salary for this role is approximately $45,000-$60,000 depending on experience. Additionally, we offer opportunities for growth and development within the company.



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