Customer Experience Coordinator

1 week ago


Ottawa, Ontario, Canada Hillman Full time

About The Hillman Group

The Hillman Group is a leading provider of products and services to various industries, including Automotive, Industrial, Retail, and Agricultural. We have a strong presence in the market with our products available in major retailers such as Home Depot, Lowes, Canadian Tire, and Walmart.

Job Overview

We are seeking an experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing hands-on service to Big Box Retail stores, ensuring adequate inventory levels, and resolving day-to-day customer and store issues.

Key Responsibilities

  • Visit designated stores weekly to merchandise inventory, sort bins, and attend to general housekeeping duties.
  • Ensure proper product inventory levels by conducting regular stock checks and reporting any discrepancies to the designated store manager and Detailer Supervisor.
  • Act as a liaison between big box stores and our corporate headquarters, communicating effectively to resolve any issues that may arise.
  • Maintain a high level of professionalism and adhere to company policies and procedures at all times.
  • Familiarize yourself with our products and services, staying up-to-date on new developments and initiatives.
  • Collaborate with colleagues to achieve common goals and maintain a positive work environment.

Requirements

  • Prior experience in a similar role or industry would be advantageous.
  • Excellent communication and interpersonal skills are essential for success in this position.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Proficiency in MS Office, particularly MS Excel and Outlook, is required.

What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for growth and development within the company. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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