SAP CX Solution Value Adoption Expert
4 weeks ago
About the Role
We are seeking a highly experienced professional to join our team as a SAP CX Solution Value Adoption Advisor. In this role, you will focus on value realization through adoption and consumption, working across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.
As a seasoned expert in E2E business processes, capabilities, and best practices of the solution, you will be able to discover and diagnose customers' adoption and consumption opportunities and provide actionable advice on how to leverage SAP's solutions to drive better business value and outcomes.
Customer Experience (CX) solutions include Marketing, Commerce, Sales, Service, and Customer Data Cloud in combination with BTP, AI, integration, and mobility technologies.
Key Responsibilities
- Identify and improve under-adopted solutions, processes, and functions.
- Ensure Adoption Plays are recommended and executed consistently and efficiently.
- Collaborate with CX and Regional Stakeholders to ensure alignment.
- Identify, create, and deliver common patterns and needs to drive scale for outreach.
- Drive continuous improvement and follow a consistent approach.
- Engage with business stakeholders and influencers to understand their business goals and how they measure success.
Requirements
- 6 years of SAP professional work experience.
- Excellent understanding of the main mechanisms behind adoption and consumption.
- Customer success mindset and strong customer focus.
- Ability to communicate with business stakeholders about business goals, values, and outcomes.
- Business process advisory and customer engagement experience.
- Solid cross-SAP CX domain and solution expertise.
- Proficiency in at least one SAP CX Solution.
- Ability to work with global customers across time zones.
- Understanding of different SAP platforms and integration technologies.
About SAP
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to a highly collaborative team ethic and personal development.
What We Offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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