SAP CX Solution Value Adoption Expert

3 weeks ago


Montreal, Quebec, Canada SAP SE Full time

About the Role

We are seeking a highly experienced SAP CX Solution Value Adoption Advisor to join our team. As a key member of our organization, you will be responsible for driving value realization through adoption and consumption, working across the enterprise to deliver intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.

Key Responsibilities

  • Identify and improve under-adopted solutions, processes, and functions.
  • Ensure Adoption Plays are recommended and executed consistently and efficiently.
  • Collaborate with CX and Regional Stakeholders to ensure alignment.
  • Identify, create, and deliver common patterns and needs to drive scale for outreach.
  • Drive continuous improvement and follow a consistent approach.

Requirements

  • 6 years of SAP professional work experience.
  • Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area.
  • Customer success mindset and strong customer focus.
  • Ability to talk with business stakeholders about business goals, values, and outcomes on an equal footing.
  • Business process advisory and customer engagement experience (business capabilities and E2E processes).
  • Solid cross SAP CX domain and solution expertise.
  • Proficiency in at least one SAP CX Solution (more than one is preferred).
  • Ability to work with global customers across time-zones.
  • Understanding of different SAP platforms and integration technologies.
  • Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
  • Results driven and focused on creating new efficient approaches.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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