Omnichannel Experience Transformation Specialist

7 days ago

Québec, Quebec, Canada CIE_101 Beneva Inc. Full time

About the Role

CIE_101 Beneva Inc. is seeking a highly skilled Strategic Omnichannel Transformation Consultant to join our team. As a key player in our organization, you will be responsible for driving the implementation of our omnichannel strategy and ensuring a seamless customer experience across all touchpoints.

Key Responsibilities

  • Develop and execute strategies to enhance the omnichannel experience, leveraging the latest trends, best practices, and technologies.
  • Lead and orchestrate transformation initiatives across the organization, aligning with business realities and sector-specific needs.
  • Maintain a holistic view and ensure consistency of the customer and partner experience across all channels and networks.
  • Collaborate closely with various departments, serving as an ambassador for omnichannel transformation and assisted channels.
  • Establish, manage, and optimize governance mechanisms and workflows with other functions.
  • Define, track, and report on KPIs to measure transformation progress.
  • Participate actively in internal committees, including those composed of senior management representatives, as a representative of the Vice-President, Customer and Partner Experience.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
  • A master's degree in one of these fields is considered an asset.
  • More than seven years of experience in a relevant field, such as customer experience, business strategy, or digital transformation.
  • Experience in a large organization.
  • Familiarity with distribution in the financial services and insurance sectors (an asset).
  • Proficiency in French and English, both spoken and written, due to the nature of tasks and interactions with colleagues, partners, clients, and suppliers who are English-speaking, and to meet the company's growth objectives.

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