Customer Service Representative

3 weeks ago


Vancouver, British Columbia, Canada IMAGINE CANNABIS Full time

Company Overview

At IMAGINE CANNABIS, we strive to provide our customers with an exceptional experience by offering a wide range of high-quality cannabis products and knowledgeable staff.

Salary

We offer a competitive wage of $18.50 per hour, with the potential for additional income through tips.

Job Description

This role involves assisting store managers in achieving daily sales objectives, overseeing cash functions, and promoting a positive work environment and team morale.

Key Responsibilities

  • Assist store managers in reaching all store objectives on a daily basis
  • Oversee all cash functions and perform opening and closing procedures
  • Monitor and encourage team members to meet company service standards
  • Solve customer concerns and escalations proactively
  • Train new team members
  • Cultivate and retain customer base through exemplary customer service

Requirements and Qualifications

  • Pre-employment Criminal Record Check
  • CannSell or Selling it Right Standard Certificate
  • Ability to develop a positive understanding of cannabis
  • 2+ years of experience in retail or hospitality with extensive customer-facing interaction

Benefits

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount

Schedule

We require flexible availability, including days, evenings, and weekends, with varying shifts and rotating days off.



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