IT Support Specialist

7 days ago

Gander, Newfoundland and Labrador, Canada AVASO Technology Solutions Full time

**About AVASO Technology Solutions**

We are a global IT solution provider with a proven track record of success in delivering best-of-breed technology solutions to enterprises of all sizes. Our team is passionate about providing exceptional IT services to our clients across multiple industries.

**Job Summary**

We are seeking a highly skilled IT Support Specialist to join our team as a Depot Executive / IT Support Engineer. As a key member of our team, you will be responsible for providing top-notch IT support services to our clients, including desktop and laptop software installation/upgrades, break-fix services, and 1st or 2nd-level help desk support.

**Key Responsibilities**

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, and other IT equipment.
  • Provide desktop and laptop software installation/upgrades, including staging & imaging.
  • Perform break-fix services to resolve hardware and software issues.
  • Provide 1st or 2nd-level help desk support to end-users, including troubleshooting and remediating hardware, software, and network-related issues.
  • Perform LAN and internet working-related activities, including router installation and configuration.
  • Handle bench repairs & remedial maintenance, including hardware and software troubleshooting.
  • Deal with 3rd party IT vendors as required.
  • Manage IT asset inventory as required.

**Requirements**

  • 1-4 years of hardware, software (Windows 7/10), and end-user support experience.
  • Demonstrate junior-to-intermediate internetworking and troubleshooting skills.
  • Possess a minimum of a Diploma from a recognized IT program.
  • A+ certification and other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMs (Dell, Toshiba, Lenovo, HP, etc.) preferred.
  • Must be a self-starter who can manage multiple tasks concurrently.
  • Excellent customer service skills.
  • Strong verbal and written communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Available to work flexible work schedules.

**Examples of Tickets**

  • Hardware recovery.
  • Router installation.
  • Windows Update, Config, and upgrade.
  • Smart hand support.
  • Router / Switch IP Config.

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