Front Desk Clerk

3 weeks ago


Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time

We are seeking a detail-oriented and organized Front Desk Clerk to join our team at HOLIDAY INN EXPRESS & SUITES. In this role, you will be responsible for providing exceptional customer service to our guests, handling room assignments, processing arrivals and departures, and maintaining the front desk area.

Job Description:
  • Registration: Register arriving guests, assign rooms, and handle any issues that may arise.
  • Guest Services: Provide information on hotel facilities and services, process guests' departures, calculate charges, and receive payments.
  • Cash Handling: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as needed.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, photocopying, and answering phone calls.
Requirements:
  • Language: English or French
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years in a similar role
  • Work Environment: On-site work only, with no option for remote work.
Preferred Skills:
  • Computer Knowledge: Multi-line switchboard, database software, computerized bookkeeping system, central reservation system, spreadsheet, and internet skills.
  • Additional Requirements: A criminal record check, public transportation availability, attention to detail, fast-paced environment, standing for extended periods, client focus, efficient interpersonal skills, excellent oral and written communication, flexibility, and organization.
Compensation:

Our estimated salary range for this position is between $25,000 to $35,000 per year, depending on experience. This compensation package also includes benefits such as health insurance, paid time off, and opportunities for career growth.



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