Conversion Specialist
17 hours ago
Vensure Employer Solutions is a leading provider of HR technology and service solutions, serving over businesses and processing over $B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps businesses streamline and grow their operations with custom strategies that benefit both employers and employees.
Position Summary
We are seeking an experienced Conversion Consultant to join our team. The successful candidate will be responsible for the successful go-live of assigned clients, communicating directly with the client regarding changes and coordinating internal resources. Using knowledge of our processes and procedures, the Conversion Consultant will assist with data validation, research and identify issues with system setup or data translations, and participate in problem-solving. This position requires a detail-oriented individual who is committed to providing high-quality system conversions while meeting tight deadlines.
Essential Duties and Responsibilities
- Responsible for all client interactions: setting expectations, providing training, processing payrolls, issue resolution, and information gathering.
- Partner with internal partners on system requirements, providing input as needed on unique client complexities and incomplete setup.
- Familiarization with current client design in prior system, to ensure new system will meet client needs – and provide the client with 'what to expect now' scenarios where sizable differences are identified.
- Assist client with initial payroll processing on the new system, ensuring 'clean' payrolls are processed prior to transition to service.
- Provide clients with system-level training and provide user access.
- Monitor email communications in a timely and professional manner.
- Provide accurate updates regarding client conversion status, appropriately raising and documenting risks, or barriers to go-live.
- Track outstanding client-level issues and ensure resolution.
- Participation in process improvement initiatives.
- Documentation of identified issues, with the necessary follow-up to ensure a positive resolution.
- Accountability for an assigned grouping of clients, successfully managing their conversion to go-live process.
- Participation in analysis gathering sessions, interacting with other departments and clients as needed.
- Constantly learning and increasing your knowledge and skills of our systems, processes, and industry.
- Other Duties as assigned.
- Excel knowledge.
- Able to effectively manage multiple projects and attend to daily client matters while maintaining focus and follow-through on issues until resolved and delivering results.
- Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
- Strong organization skills, analytical skills, and attention to detail.
- Works independently and is self-motivated.
- Knowledge of Microsoft Office software (Outlook, Excel, Word, PowerPoint).
- Experience administering or processing Benefits, Payroll, or Tax.
- Embraces changes and contributes to new initiatives.
- Must be able to meet deadlines for multiple concurrent projects.
- Excellent client-facing skills, to include de-escalation.
- Ability to build and manage relationships in a cross-functional environment.
- year payroll processing or benefits administration experience required.
- Previous tax experience preferred.
- Payroll experience preferred.
- Intermediate to strong skills in Excel.
- Prior experience in a system conversion or implementation department preferred.
- Experience with payroll software/applications preferred.
- Proficient with MS Office suite.
- Ability to type WPM.
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