Personal Banking Associate
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.
Key Responsibilities
- Provide personalized banking services to customers, including account opening, loan applications, and transaction processing.
- Act as a premier lobby leadership branch representative, greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations.
- Use your ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
- Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends.
- Educate and promote TD Bank products and services that align to customer needs, with a specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending.
- Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary.
- Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
- Support the frontline with transactions, both cash and non-cash, as scheduled.
Requirements
- High School diploma and/or equivalent experience.
- 1+ years of relevant experience in banking or a related field.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
We are committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.
We offer a competitive Total Rewards package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How to Apply
We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
We look forward to hearing from you.
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