Personal Banking Associate

2 months ago


Melfort Saskatchewan SE, Nipawin, Canada TD Full time

Lieu de travail:

Melfort, Saskatchewan, Canada

Horaire:

37.5

Secteur d’activité:

Services bancaires personnels et commerciaux

Détails de la rémunération :

Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste:

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience
  • Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
  • Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
  • Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
  • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
  • Support the frontline with transactions, both cash and non-cash, as scheduled


SHAREHOLDER

  • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
  • Promote full suite of products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct


EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally


BREADTH & DEPTH

  • Requires developed knowledge and skills to offer service and advice for a range of product and services
  • Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk
  • Provides recommendations and guidance to customers and / or internal partners
  • Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
  • Evaluates issues, errors and problems based on practices and existing precedents or procedures
  • Understands how the customer or advice team integrates with others to accomplish team objectives
  • Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
  • Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
  • Requires full proficiency gained through job related training to perform a range of activities
  • Generally reports to an Assistant Branch Manager or Branch Manager


EXPERIENCE & EDUCATION

  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

À propos de nous :

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. Notre croissance en tant qu’entreprise rime avec la vôtre.

Notre programme de rémunération globale
Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus

Renseignements supplémentaires :
Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.

Perfectionnement des collègues
Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs.

Formation et intégration
Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation.

Processus d’entrevue
Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

Mesures d’adaptation
L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.

Nous avons hâte d’avoir de vos nouvelles

Exigences linguistiques:

N/A.

  • Melfort, Saskatchewan, S0E, Nipawin, Canada TD Full time

    Lieu de travail :Melfort, Saskatchewan, CanadaHoraire :18.75Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$21.00 - $25.98 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...


  • Melfort, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesProvide personalized service to customers,...


  • Melfort, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesProvide personalized banking services to...

  • Banking Advisor

    3 months ago


    Melfort, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and...


  • Melfort, Canada Affinity Credit Union Full time

    **af-fin-i-ty (noun)**: 1. a natural compatibility 2. the name on our doors We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your...


  • Melfort, Canada TD Bank Full time

    **Work Location**: Melfort, Saskatchewan, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...


  • Fort Saskatchewan, Canada Scotiabank Full time

    Requisition ID: 197779 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Melfort, Canada CROSSMARK Canada Inc. Full time

    CROSSMARK is a leading sales and marketing services company and are currently recruiting for a Data Collection Associate role. This position is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device. **Responsibilities** - Follow detailed instructions and understand UPC attributes for the...


  • Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 431347BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Regular **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...


  • Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 431346BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Temporary **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 26.25 **Workplace Model** - Onsite **Pay Details** **Department...


  • Fort Saskatchewan, Canada TD Bank Full time

    **Customer Experience Associate**: - 416206BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 10006 99th Avenue **Employment Type** - Regular **City** - Fort Saskatchewan **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...


  • Melfort, Canada Affinity Credit Union Full time

    **af-fin-i-ty (noun)**: 1. a natural compatibility 2. the name on our doors We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your...

  • Sales Associate

    3 months ago


    Melfort, Canada Northland Building Supply Ltd Full time

    We are looking for a person who will be passionate about helping all of our customers projects become a reality. In this position you help our customers by listening to what they want, and providing a solution from the products that are available. In addition to working with the customer and providing project quotes and solution, your responsibilities will...

  • Mortgage Specialist

    1 month ago


    Saskatchewan, Canada Company 58 - Manulife Bank of Canada Full time

    About the RoleWe are seeking a highly skilled Mortgage Specialist to join our team at Manulife Bank of Canada. As a Mortgage Specialist, you will be responsible for selling Manulife Bank financial solutions directly to clients and in collaboration with financial advisors within a specified territory.Key ResponsibilitiesSell and promote Manulife One, Manulife...

  • Sales Associate

    5 months ago


    Fort Saskatchewan, Canada 7-Eleven, Inc. Full time

    Overview: The person who greets and helps customers in a local 7-Eleven is the most important person in the 7-Eleven corporation. Bar none. You are the face of our company. You are 7-Eleven to our customer. We rely on you to provide outstanding service; maintain a clean, customer-friendly environment; stock and merchandise products; and, naturally, operate...

  • Associate Dentist

    5 months ago


    Fort Saskatchewan, Canada Ross Creek Dental Full time

    **Associate Dentist** Join the Ross Creek Dental team!! If you’re an **enthusiastic** and highly **motivated** associate dentist we’d love to have you! Ross Creek Dental is located **20-30 minutes** southwest of Edmonton. **Highlights** - Fully booked from day one!! You’ll be taking over an established patient base of 20 years - A rockstar team of...

  • office clerk

    3 months ago


    Melfort, Canada McKee Moving & Storage Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksType and proofread correspondence, forms and other documentsReceive and forward telephone or electronic enquiriesSort, process and verify applications, receipts and other documentsProcess incoming and outgoing mail manually or electronicallySend and receive...

  • Warehouse Associate

    3 months ago


    Melfort, Canada Sweet Deals Liquidation Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Retail business - Warehouse **Tasks**: - Answer telephone and relay telephone calls and messages - Clean and maintain office, supply area or warehouse - Set-up...

  • Retail Sales Associate

    5 months ago


    Melfort, Canada Sweet Deals Liquidation Full time

    **About us** Sweet Deals Liquidation is a good quality liquidation store. We sell everything a large warehouse retailer would sell from clothing to furniture and much more. Stock is added daily. We get new items, damaged or opened packaging and returns. All items are checked over and priced accordingly. We are looking to fill a Full-Time employee. Around...


  • Fort Saskatchewan, Alberta, Canada Servus Credit Union Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Financial Advisor Associate to join our team at Servus Credit Union. As a Financial Advisor Associate, you will play a key role in supporting our members with all their banking needs, providing exceptional customer service, and contributing to the growth and success of our branch.Key...


  • Melfort, Canada McKee Moving & Storage Full time

    We are seeking a detail-oriented and organized Office Support Specialist to join our team at McKee Moving & Storage. In this role, you will be responsible for providing administrative support to our staff, including typing and proofreading correspondence, processing applications and documents, and maintaining inventory of office supplies.Key...