Customer Service and Operations Manager

1 week ago


Brampton, Ontario, Canada Prosper Immigration Inc. Full time $18

At Prosper Immigration Inc., we are seeking a highly motivated and experienced Team Member to join our team.

About the Role

This is an exciting opportunity for individuals who possess excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer service. The successful candidate will be responsible for managing daily operations, leading a team, ensuring customer satisfaction, maintaining food quality and safety, and optimizing efficiency.

Key Responsibilities
  • Team Management: Supervise and train staff, schedule shifts, provide guidance and performance feedback.
  • Customer Service Excellence: Ensure prompt and friendly service, handle inquiries and complaints professionally.
  • Food Quality and Safety: Maintain high standards, enforce regulations, conduct inspections.
  • Operational Efficiency: Manage inventory, control costs, streamline processes.
  • Training and Development: Provide comprehensive training, promote continuous learning.
  • Prepare paperwork including production and quality reports.
Work Schedule and Location

We require a flexible team player with availability to work in 8 hour shifts across various days of the week, including evenings and weekends. The work location is on-site.

Salary and Benefits

The successful candidate will receive a competitive salary of $17.50 per hour, along with opportunities for career growth and development. Additional benefits include paid time off and on-site parking.

Requirements
  • High school diploma or equivalent.
  • Minimum 6 months experience in Food & Beverage industry (3 years for candidates outside Canada).
  • CLB 6 Minimum in English.
  • Knowledge of food safety and sanitation.
  • Excellent communication and leadership skills.
  • Detail-oriented and organized.
  • Proficient in technology used in food service.
About Us

Prosper Immigration Inc. values its employees and offers a supportive work environment. Our clients are willing to sponsor selected candidates for permanent residence through the Canadian Experience Class, Express Entry, and Provincial Nominee Programs.



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