Customer Service Operations Manager

2 weeks ago


Brampton, Ontario, Canada ONTARIO INC. Full time

We are seeking a skilled Customer Accounts Supervisor to join our team at Ontario Inc. This role is responsible for overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional support and service.

Key Responsibilities:
  • Performance Reviews: Conduct regular performance reviews to assess the performance of team members and identify areas for improvement.
  • Task Management: Perform the same duties as workers supervised, including tasks such as requisitioning materials and supplies and maintaining the operation of computer systems and equipment.
  • Recruitment and Hiring: Recruit and hire staff to join our customer service team, ensuring that they have the necessary skills and experience to excel in this role.
  • Work Coordination: Coordinate, assign, and review the work of team members, ensuring that tasks are completed efficiently and effectively.
  • Equipment Maintenance: Maintain the operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a customer service or management role.


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