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IT Service Desk Team Leader

2 months ago

Montreal, Quebec, Canada Weir Full time

Job Title: Team Leader/Chef(fe) d'équipe

Job Summary:

Weir Marine Engineering (WME) is seeking a Team Leader/Chef(fe) d'équipe for the IT Service Desk team. The successful candidate will be responsible for leading the team, managing day-to-day operations, and ensuring the delivery of high-quality IT services to our customers.

Key Responsibilities:

  • Team Leadership: Lead the IT Service Desk team, providing guidance, support, and direction to ensure the team is working effectively and efficiently.
  • Day-to-Day Operations: Manage the day-to-day operations of the IT Service Desk, including incident management, problem management, and change management.
  • Customer Service: Provide exceptional customer service to our customers, ensuring their IT needs are met and exceeded.
  • Process Improvement: Continuously improve processes and procedures to ensure the IT Service Desk is operating efficiently and effectively.
  • Collaboration: Collaborate with other teams and departments to ensure seamless delivery of IT services.

Requirements:

  • Technical Skills: Strong technical skills, including experience with IT service management tools and technologies.
  • Leadership Skills: Proven leadership skills, with experience leading teams and managing day-to-day operations.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, team members, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for growth and development, including training and professional development programs.
  • Collaborative Work Environment: A collaborative work environment, with a team of experienced professionals.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].