Customer Service Representative
1 day ago
Driven Brands is a leading company in the automotive industry, and we're currently looking for highly skilled Customer Service Representatives to join our team.
As a Customer Service Representative at Driven Brands, you will play a crucial role in ensuring exceptional customer experiences. Your primary responsibilities will include:
- Answering incoming calls and providing timely solutions to customer inquiries
- Collaborating with the Contact Centre Team to implement project initiatives and drive results
- Ensuring adherence to established processes and meeting task deadlines
- Managing customer information effectively using internal data systems
- Remaining flexible and adaptable in a fast-paced environment
- Communicating customer details accurately to Franchisees
The ideal candidate for this position will possess:
- Bilingualism (English/French) and/or Spanish as an asset
- Strong communication skills, including reading, writing, speaking, and listening
- A minimum of 2 years of call centre experience
- Sales experience as an asset
- Proficiency in computer literacy
- Excellent organization and time management skills
- Ability to thrive in a high-pressure environment
- Experience in the automotive industry as an asset (but not required)
We offer a competitive salary of $18.20 per hour, plus incentives. Our standard working hours are Monday-Friday: 7am-7pm, Saturday: 9am-5pm, and Sunday: 10am-5pm. This role is remote-friendly, offering flexibility and work-life balance. If you're a motivated and customer-focused individual who excels in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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