Customer Service Representative

1 day ago


Hamilton, Ontario, Canada Driven Brands Full time

Driven Brands is a leading company in the automotive industry, and we're currently looking for highly skilled Customer Service Representatives to join our team.

As a Customer Service Representative at Driven Brands, you will play a crucial role in ensuring exceptional customer experiences. Your primary responsibilities will include:

  • Answering incoming calls and providing timely solutions to customer inquiries
  • Collaborating with the Contact Centre Team to implement project initiatives and drive results
  • Ensuring adherence to established processes and meeting task deadlines
  • Managing customer information effectively using internal data systems
  • Remaining flexible and adaptable in a fast-paced environment
  • Communicating customer details accurately to Franchisees

The ideal candidate for this position will possess:

  • Bilingualism (English/French) and/or Spanish as an asset
  • Strong communication skills, including reading, writing, speaking, and listening
  • A minimum of 2 years of call centre experience
  • Sales experience as an asset
  • Proficiency in computer literacy
  • Excellent organization and time management skills
  • Ability to thrive in a high-pressure environment
  • Experience in the automotive industry as an asset (but not required)

We offer a competitive salary of $18.20 per hour, plus incentives. Our standard working hours are Monday-Friday: 7am-7pm, Saturday: 9am-5pm, and Sunday: 10am-5pm. This role is remote-friendly, offering flexibility and work-life balance. If you're a motivated and customer-focused individual who excels in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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