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Customer Service Representative

1 month ago

Hamilton, Ontario, Canada Sutton & Son Appliances Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sutton & Son Appliances. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Answer written and oral inquiries from customers
  • Address customer complaints and concerns in a professional and courteous manner
  • Arrange for billing and refunds as needed
  • Explain services offered and provide information to customers
  • Maintain accurate records and statistics
  • Perform general office duties as required
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills, including MS Excel and MS Word
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities
How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to [insert contact information].