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Customer Success Strategist

2 months ago

Toronto, Ontario, Canada Intuit Full time

About Intuit

At Intuit, we believe that everyone should have the opportunity to prosper. As a leading global financial technology platform, we power prosperity for the people and communities we serve.

Job Summary

We are seeking a highly skilled Customer Success Strategist to join our team. As a key member of our customer success organization, you will be responsible for driving growth and retention initiatives that align with our global strategy.

Key Responsibilities

  • Contribute to the development of customer success retention and monetization strategies, aligned with our global and local market goals.
  • Drive and deliver on growth and retention goals, including onboarding, lead generation, saves, and monetization programs.
  • Continuously improve existing initiatives to achieve retention and monetization targets, including customer onboarding, lead generation, cancellation saves, and AI-driven upsell recommendations.
  • Partner with Customer Experience Design to create detailed design, playbooks, and implementation plans for strategic initiatives.
  • Program manage the implementation of programs and be accountable for execution through collaboration with internal stakeholders.
  • Contribute to the establishment of lagging and leading indicators to report on the success of our retention and monetization strategy.
  • Develop business cases for tech and resource investment to accelerate the rollout of AI and platform capabilities.

Requirements

  • 4+ years of experience in a customer success or similar role, ideally in a SaaS organization.
  • 3+ years of experience in executing on customer retention initiatives and a clear understanding of key growth and retention success measures.

What We Offer

At Intuit, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.