Customer Success Strategist

3 weeks ago


Toronto, Ontario, Canada Amplitude Full time

At Amplitude, we're looking for a Senior Customer Success Architect to join our team. As a trusted technical advisor, you'll provide strategic consultation on taxonomy design, instrumentation, and data governance, utilizing your mastery of Amplitude products. Your expertise in the Digital Optimization System will guide our customers as they integrate Amplitude into additional data flows and business processes.

About the Role

This is an opportunity to collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve data management experience for our customers.

Requirements

  • At least 5 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
  • Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
  • Execution and customer service-oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
  • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
  • Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.


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