Guest Service Supervisor
3 weeks ago
Job Title: Guest Service Supervisor - Front Desk Lead
Job Summary: We are seeking a highly motivated and organized Guest Service Supervisor to lead our front desk team at DAYS INN. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences, managing front desk operations, and providing excellent customer service.
Key Responsibilities:
- Co-ordinate activities with other work units or departments to ensure seamless guest experiences
- Establish work schedules and procedures to maintain high levels of productivity and efficiency
- Perform same duties as workers supervised to maintain a hands-on approach
- Prepare and submit reports to management on guest feedback and operational performance
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs to ensure their comfort and satisfaction
- Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
- Hire and train staff in job duties, safety procedures, and company policies to maintain a high-performing team
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies to maintain a well-stocked front desk
Requirements:
- 1 year to less than 2 years of experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with tight deadlines
- Attention to detail and ability to maintain accuracy
- Dependability, efficiency, and flexibility
- Excellent oral and written communication skills
- Initiative and ability to work under pressure
- Organized and able to prioritize tasks effectively
- Team player with excellent interpersonal skills
Benefits:
- Health care plan
- Permanent employment
- 30 to 40 hours per week
- Langue de travail: Anglais
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