Guest Service Supervisor

3 weeks ago


Kelowna, British Columbia, Canada DAYS INN Full time

Job Title: Guest Service Supervisor - Front Desk Lead

Job Summary: We are seeking a highly motivated and organized Guest Service Supervisor to lead our front desk team at DAYS INN. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences, managing front desk operations, and providing excellent customer service.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences
  • Establish work schedules and procedures to maintain high levels of productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on guest feedback and operational performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs to ensure their comfort and satisfaction
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies to maintain a high-performing team
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to maintain a well-stocked front desk

Requirements:

  • 1 year to less than 2 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to maintain accuracy
  • Dependability, efficiency, and flexibility
  • Excellent oral and written communication skills
  • Initiative and ability to work under pressure
  • Organized and able to prioritize tasks effectively
  • Team player with excellent interpersonal skills

Benefits:

  • Health care plan
  • Permanent employment
  • 30 to 40 hours per week
  • Langue de travail: Anglais


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