Guest Services Supervisor

4 weeks ago


Kelowna, British Columbia, Canada Argus Properties Full time

Job Summary: We are seeking a skilled Guest Services Supervisor to lead our front desk operations at the Eldorado Resort. In this role, you will be responsible for ensuring a consistently high standard of guest service while supervising and assisting our Front Desk team.

Responsibilities:

  • Assist management in training, evaluating, counseling, motivating, and coaching employees.
  • Develop and maintain positive working relationships with employees and support them in reaching common goals.
  • Supervise and assist the Front Desk team as required.
  • Ensure adherence to quality standards and service.
  • Handle complaints and provide resolution.
  • Assist the Front Office Manager as required.
  • Follow company and Front Office policies and procedures.
  • Learn and adhere to all fire and emergency procedures.
  • Have a complete understanding of key systems.
  • Welcome and acknowledge guests, anticipate and address their needs, and thank them with genuine appreciation.

Requirements:

  • 3+ years of experience as a Guest Services Agent or similar role.
  • Opera PMS experience is an asset.
  • High School graduation is required.
  • First Aid certification is an asset.
  • Ability to plan, prioritize, and complete multiple projects in a timely manner.
  • Ability to develop common sense solutions to everyday problems.
  • Ability to develop and motivate staff to achieve goals.
  • Ability to work with all employees to promote teamwork and co-operative relationships within and across departments.
  • Ability to provide ongoing coaching to staff to enhance performance.

Perks:

  • Shared staff accommodation.
  • Extended health and dental benefits.
  • Employee and family assistance program.
  • Employee discounts on accommodations, dining, and marina at our sister properties.
  • An excellent work environment with a focus on staff recognition and teambuilding.
  • Room for growth and development.

We are looking for a talented and dedicated individual who is passionate about providing exceptional guest service and leading a team to success. If you have a strong work ethic, excellent communication skills, and a desire to grow and develop within our company, we encourage you to apply for this exciting opportunity.



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