Guest Services Supervisor
1 week ago
Job Summary: We are seeking a skilled Guest Services Supervisor to lead our front desk operations at the Eldorado Resort. In this role, you will be responsible for ensuring a consistently high standard of guest service while supervising and assisting our Front Desk team.
Responsibilities:
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Develop and maintain positive working relationships with employees and support them in reaching common goals.
- Supervise and assist the Front Desk team as required.
- Ensure adherence to quality standards and service.
- Handle complaints and provide resolution.
- Assist the Front Office Manager as required.
- Follow company and Front Office policies and procedures.
- Learn and adhere to all fire and emergency procedures.
- Have a complete understanding of key systems.
- Welcome and acknowledge guests, anticipate and address their needs, and thank them with genuine appreciation.
Requirements:
- 3+ years of experience as a Guest Services Agent or similar role.
- Opera PMS experience is an asset.
- High School graduation is required.
- First Aid certification is an asset.
- Ability to plan, prioritize, and complete multiple projects in a timely manner.
- Ability to develop common sense solutions to everyday problems.
- Ability to develop and motivate staff to achieve goals.
- Ability to work with all employees to promote teamwork and co-operative relationships within and across departments.
- Ability to provide ongoing coaching to staff to enhance performance.
Perks:
- Shared staff accommodation.
- Extended health and dental benefits.
- Employee and family assistance program.
- Employee discounts on accommodations, dining, and marina at our sister properties.
- An excellent work environment with a focus on staff recognition and teambuilding.
- Room for growth and development.
We are looking for a talented and dedicated individual who is passionate about providing exceptional guest service and leading a team to success. If you have a strong work ethic, excellent communication skills, and a desire to grow and develop within our company, we encourage you to apply for this exciting opportunity.
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