General Sales Manager
6 days ago
MT Talent Solutions Inc. is seeking a highly skilled General Sales Manager to lead our sales team in achieving exceptional results. As a key member of our organization, you will be responsible for driving sales growth, managing sales operations, and developing a high-performing team.
Key Responsibilities- Manage and supervise the daily activity and performance of Sales Consultants, Product Specialists, and the Finance team.
- Develop and implement sales strategies to achieve sales targets and improve sales performance.
- Oversee and manage activities including demo drives, worksheets, touch desk, management turnover, appraisal, closing rates, be backs, appointments, emails, phone calls, and ensure all opportunities are properly recorded within our CRM and DMS.
- Work closely with the Team to close deals and ensure all sales appointments are a top priority with the goal of achieving a 2:1 ratio.
- Communicate, promote, and ensure dealership processes and procedures are adhered to and all staff are properly trained in/understand processes.
- Establish challenging goals and objectives for the sales team and benchmarks the results.
- Direct and schedule the daily activities of the sales team including daily and weekly training, customer follow-up, reviewing non-purchase reports, etc.
- Participate in weekly sales meetings and develop a comprehensive agenda that touches on monthly KPI's/metrics (sales volume, lease and finance penetration, product, marketing, aged inventory, sales process, CSI, etc.
- Consistently model the company's core values and ethics in all activities.
- Work closely with Finance Specialists to ensure Sales Consultants are following correct processes and the department is managed in a professional and fiscally responsible manner and product is delivered in a timely manner.
- Direct the Finance team in setting goals and objectives and supports them in achieving key targets.
- Establish gross revenue and product penetration targets with the business office and works with strategic partners to see goals actualized.
- Work closely with the Marketing Manager to ensure product availability and pricing online is up to date and accurate, effectively leveraged.
- Work with the Marketing Manager to ensure our website is being effectively leveraged to promote our inventory.
- Ensure products are displayed on the lot and in the showrooms in an attractive way that is consistent with Manufacturer's standards.
- Meet with Manufacturer's District Sales Manager's and Representatives on a regular basis. Maintain effective and positive relationships with Manufacturers' Representatives.
- Strive to make the Dealership a leader in achieving the manufacturers key objectives such as market penetration, sales volume, CSI, leasing penetration, monthly sales objectives, etc.
- Understand and have a good working knowledge of all manufactures programs, policies, and procedures (e.g., home office letters, leasing programs, financing programs, training objectives and CSI, etc.) related to new vehicle sales.
- Ensure no aged inventory (90 Days) used vehicles in stock.
- Work closely with Vehicle Administrator and Lot Attendant to ensure all vehicles arriving to the dealership are properly stocked entered into DMS system.
- Fully responsible for the Finance department.
- Ensure all due on deliveries are properly accounted for and collected on delivery.
- Control expenses and adhered to budgets and forecast.
- Eliminate any deal "shortages" by developing a clear understanding of the programs, thoroughly reviewing deals prior to booking, establishing processes and ensures the sales department abides by them.
- Takes full responsibility and works closely with Accounting and Compliance Specialists in monitoring and collecting any shortages and receivables.
- 5 or more years' experience in B2B and B2C sales. Experience in the automotive industry is essential.
- Post-secondary education in Business, Marketing, Automotive or similar is an asset.
- Proven success in the automotive sales cycle, administration, and digital marketing.
- Exceptional customer service, communication, and interpersonal skills with an ability to build relationships and rapport with diverse client and employee groups.
- High emotional intelligence, strong sense of integrity, accountability, and personal drive to achieve.
- Team-oriented mentality with proven leadership and mentorship skills.
- Solid computer skills including MS Office, CRM, and industry-specific software.
- Highly values-oriented with an ability to promote a positive company culture.
- Highly organized and able to prioritize to meet defined deadlines and targets.
- Ability to work flexible hours are required by the business.
- Forward-thinking with experience in change management principles.
- Valid G driver's license and suitable driving record is mandatory.
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