General Manager, Sales

2 days ago

Hamilton, Ontario, Canada Tesla Full time

Lead a high-performing team to drive sales and service operations, ensuring exceptional customer experiences and contributing to Tesla's mission of accelerating sustainable energy adoption.

As a General Manager, you will oversee all sales and service operations, leading cross-functional managers and implementing streamlined processes to enhance the customer experience.

  • Team Development: Foster a culture of inclusion and psychological safety by understanding individual motivations and coaching for growth.
  • Customer Satisfaction: Manage the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationships.
  • Adaptability: Excel in dynamic problem-solving, leading with a clear "why," and remaining resilient under pressure, while actively pursuing personal development.
  • Results-Oriented: Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable.

What You'll Bring:

  • Leadership Experience: Proven track record of leading an end-to-end customer-facing operation in a fast-paced environment.
  • Drive for Excellence: Relentless pursuit of excellence, providing recognition and feedback daily while making team members feel included and valued.
  • Problem-Solving: First-principles thinker who finds creative solutions to complex problems, with exceptional integrity and a dedicated approach to sales and service operations.
  • Availability: Commitment to work evenings and weekends alongside the team, with occasional travel required for offsite meetings and events.
  • Physical Demands: Ability to stand or sit for 8 hours or more, with occasional travel required.

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