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General Sales Manager

2 months ago


Hamilton, Ontario, Canada Mttalentgroup Full time
About the Role

We are seeking a highly skilled and experienced General Sales Manager to join our team at Mttalentgroup. As a key member of our sales team, you will be responsible for leading and managing the sales operations of our dealership, driving sales growth and revenue.

Key Responsibilities
  1. Lead and manage the sales team, including Sales Consultants and Product Specialists, to achieve sales targets and goals.
  2. Develop and implement sales strategies and plans to drive sales growth and revenue.
  3. Manage and oversee the daily activities of the sales team, including demo drives, worksheets, touch desk, management turnover, appraisal, closing rates, be backs, appointments, emails, and phone calls.
  4. Ensure the setting of sales appointments is a top priority, with the goal of achieving a 2:1 ratio.
  5. Work closely with the sales team to close deals and ensure that all opportunities are properly recorded within our CRM and DMS.
  6. Communicate and promote dealership processes and procedures to ensure that all staff are properly trained and understand processes.
  7. Establish challenging goals and objectives for the sales team and benchmark the results.
  8. Direct and schedule the daily activities of the sales team, including daily and weekly training, customer follow-up, reviewing non-purchase reports, etc.
  9. Participate in weekly sales meetings and develop a comprehensive agenda that touches on monthly KPIs/metrics.
  10. Model the company's core values and ethics in all activities.
  11. Work closely with Finance Specialists to ensure Sales Consultants are following correct processes and the department is managed in a professional and fiscally responsible manner.
  12. Direct the Finance team in setting goals and objectives and support them in achieving key targets.
  13. Establish gross revenue and product penetration targets with the business office and work with strategic partners to see goals actualized.
  14. Work closely with the Marketing Manager to ensure product availability and pricing online is up to date and accurate.
  15. Ensure products are displayed on the lot and in the showrooms in an attractive way that is consistent with Manufacturer's standards.
  16. Meet with Manufacturer's District Sales Manager's and Representatives on a regular basis.
  17. Strive to make the Dealership a leader in achieving the manufacturers key objectives.
  18. Understand and have a good working knowledge of all manufacturers programs, policies, and procedures related to new vehicle sales.
  19. Ensure no aged inventory (90 Days) used vehicles in stock.
  20. Work closely with Vehicle Administrator and Lot Attendant to ensure all vehicles arriving to the dealership are properly stocked and entered into the DMS system.
  21. Fully responsible for the Finance department.
  22. Ensure all due on deliveries are properly accounted for and collected on delivery.
  23. Control expenses and adhere to budgets and forecasts.
  24. Eliminate any deal 'shortages' by developing a clear understanding of the programs and ensuring the sales department abides by established processes.
  25. Work closely with Accounting and Compliance Specialists in monitoring and collecting any shortages and receivables.
Requirements
  1. 5 or more years' experience in B2B and B2C sales, with experience in the automotive industry being essential.
  2. Post-secondary education in Business, Marketing, Automotive, or similar is an asset.
  3. Proven success in the automotive sales cycle, administration, and digital marketing.
  4. Exceptional customer service, communication, and interpersonal skills.
  5. High emotional intelligence, strong sense of integrity, accountability, and personal drive to achieve.
  6. Team-oriented mentality with proven leadership and mentorship skills.
  7. Solid computer skills, including MS Office, CRM, and industry-specific software.
  8. Highly values-oriented with an ability to promote a positive company culture.
  9. Highly organized and able to prioritize to meet defined deadlines and targets.
  10. Ability to work flexible hours as required by the business.
  11. Forward-thinking with experience in change management principles.
  12. Valid G driver's license and suitable driving record is mandatory.