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General Sales Manager
2 months ago
We are seeking a highly skilled and experienced General Sales Manager to join our team at Mttalentgroup. As a key member of our sales team, you will be responsible for leading and managing the sales operations of our dealership, driving sales growth and revenue.
Key Responsibilities- Lead and manage the sales team, including Sales Consultants and Product Specialists, to achieve sales targets and goals.
- Develop and implement sales strategies and plans to drive sales growth and revenue.
- Manage and oversee the daily activities of the sales team, including demo drives, worksheets, touch desk, management turnover, appraisal, closing rates, be backs, appointments, emails, and phone calls.
- Ensure the setting of sales appointments is a top priority, with the goal of achieving a 2:1 ratio.
- Work closely with the sales team to close deals and ensure that all opportunities are properly recorded within our CRM and DMS.
- Communicate and promote dealership processes and procedures to ensure that all staff are properly trained and understand processes.
- Establish challenging goals and objectives for the sales team and benchmark the results.
- Direct and schedule the daily activities of the sales team, including daily and weekly training, customer follow-up, reviewing non-purchase reports, etc.
- Participate in weekly sales meetings and develop a comprehensive agenda that touches on monthly KPIs/metrics.
- Model the company's core values and ethics in all activities.
- Work closely with Finance Specialists to ensure Sales Consultants are following correct processes and the department is managed in a professional and fiscally responsible manner.
- Direct the Finance team in setting goals and objectives and support them in achieving key targets.
- Establish gross revenue and product penetration targets with the business office and work with strategic partners to see goals actualized.
- Work closely with the Marketing Manager to ensure product availability and pricing online is up to date and accurate.
- Ensure products are displayed on the lot and in the showrooms in an attractive way that is consistent with Manufacturer's standards.
- Meet with Manufacturer's District Sales Manager's and Representatives on a regular basis.
- Strive to make the Dealership a leader in achieving the manufacturers key objectives.
- Understand and have a good working knowledge of all manufacturers programs, policies, and procedures related to new vehicle sales.
- Ensure no aged inventory (90 Days) used vehicles in stock.
- Work closely with Vehicle Administrator and Lot Attendant to ensure all vehicles arriving to the dealership are properly stocked and entered into the DMS system.
- Fully responsible for the Finance department.
- Ensure all due on deliveries are properly accounted for and collected on delivery.
- Control expenses and adhere to budgets and forecasts.
- Eliminate any deal 'shortages' by developing a clear understanding of the programs and ensuring the sales department abides by established processes.
- Work closely with Accounting and Compliance Specialists in monitoring and collecting any shortages and receivables.
- 5 or more years' experience in B2B and B2C sales, with experience in the automotive industry being essential.
- Post-secondary education in Business, Marketing, Automotive, or similar is an asset.
- Proven success in the automotive sales cycle, administration, and digital marketing.
- Exceptional customer service, communication, and interpersonal skills.
- High emotional intelligence, strong sense of integrity, accountability, and personal drive to achieve.
- Team-oriented mentality with proven leadership and mentorship skills.
- Solid computer skills, including MS Office, CRM, and industry-specific software.
- Highly values-oriented with an ability to promote a positive company culture.
- Highly organized and able to prioritize to meet defined deadlines and targets.
- Ability to work flexible hours as required by the business.
- Forward-thinking with experience in change management principles.
- Valid G driver's license and suitable driving record is mandatory.