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Customer Success Strategist

2 months ago

Toronto, Ontario, Canada Intuit Full time

About Intuit

At Intuit, we believe that everyone should have the opportunity to prosper. As a leading global financial technology platform, we power prosperity for the people and communities we serve.

Job Summary

We are seeking a highly skilled Customer Success Strategist to join our team. In this role, you will contribute to the development and execution of customer success retention and monetization strategies, aligned with our global Customer Success 'growth and retention' strategy and local market strategy.

Key Responsibilities

  • Develop and execute customer success retention and monetization strategies to drive growth and retention goals.
  • Partner with Customer Experience Design to create detailed design, playbook, and implementation plan to enable execution of strategic initiatives.
  • Program manage the implementation of programs and be accountable for the execution of the program through collaborating with internal stakeholders.
  • Contribute to the establishment of lagging and leading indicators to report on the success of our retention and monetization strategy.
  • Work with global peers and stakeholders to share new ideas, experiments, and successes.

Requirements

  • 4+ years experience in a customer success or similar role, ideally in a SaaS organization.
  • 3+ years experience in executing on customer retention initiatives and a clear understanding of key growth and retention success measures.

What We Offer

At Intuit, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.