Customer Service Administrator Assistant

3 weeks ago


Edmonton, Alberta, Canada RECRUITMENT PARTNERS INC. Full time

We are seeking an experienced Customer Service Administrator Assistant to join our team at Recruitment Partners Inc. in Edmonton.

About the Role:

This is a full-time opportunity that involves providing exceptional customer service, administrative support, and technical assistance to clients.

Key Responsibilities:
  • Manage client inquiries related to software license purchases and basic troubleshooting, responding within one business day
  • Provide initial administrative support for clients with basic technical problems such as installation issues and simple troubleshooting errors
  • Create and manage new software license codes for new releases of the software product and distribute them to clients
  • Prepare quotes, track, and follow up on quotes, ensure acceptance of software license agreement terms and conditions, prepare product packages and send them to clients, and track sales and client inquiries in the product database
  • Provide administrative support for external courses that provide and process support for various projects managed by the company
  • Forward client corporate information, contracts, agreements, and purchase orders sent by clients to the Contract Administrator for review and approval prior to accepting them
  • Handle the software license replacement program for clients
  • Register clients for an online demo version of the products and follow up with a request for feedback and possible orders
  • Forward invoice requests to Finance for processing
  • Provide weekly product sales and marketing summary reports
Requirements:

To succeed in this role, you will need:

  • An accredited business diploma or degree, with 2+ years of experience in a similar position
  • Excellent multi-tasking, planning, organizational, and problem-solving skills
  • Strong verbal and written communication skills, as well as strong proofreading, editing, and formatting skills
  • Proven customer service experience in dealing with colleagues and international clients in a highly professional manner
  • Advanced computer skills in word processing, spreadsheet, and database software
  • Attention to detail and a flexible approach to work responsibilities
What We Offer:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.



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